Delivering the promise (part 3): Jack MacGowan, CEO, Aer Rianta International

Aer Rianta International is one of the retailers that helped create the duty free industry in the Middle East. Having strengthened its regional portfolio with gains in Abu Dhabi and Oman, how does the company see the future for retailing in this region? ARI CEO Jack MacGowan will explore how the industry can adapt to ensure it continues to offer value to travellers.