Are retailers and suppliers satisfied with sales performance? Can they take growth beyond footfall growth? How? Simple changes in processes, attitude and management style can have a sizeable impact on sales.
Retail consultant Alan O’Neill will discuss how retailers need to focus on sales as well as service and rethink the shop floor managers’ role to encourage them to take responsibility for the bottom line. With case studies from both domestic and travel retail of how more proactive engagement can reap tangible rewards, this analysis promises to bring concrete, actionable learning points for all attendees.
