Entries can be for one or all of the following sub-categories.

• Outstanding Achievement in Customer Satisfaction
  Highlights the organization/team/individual who successfully implemented one or more initiatives that has demonstrably increased customer satisfaction.
  Success factors:
  • Demonstrated excellence in placing customers at the heart of their business and delivering exceptional service throughout the customer journey.
  • Provided clear and well-defined customer service practices demonstrating positive customer contact and effective issue resolution.
  • Employs effective tools to measure customer satisfaction to validate exceptional customer satisfaction.
• Innovative Supplier of the Year
  Showcases one or more of the organization’s initiatives that have demonstrated exemplary methods used to introduce new goods and/or services to its customers, resulting in increased sales or other revenue of the business.
  Success factors:
  • Demonstrated robust systems that leverage innovation within its supply base resulting in increased capacity, performance, and/or profits. Organization must present a measurable and defined outcome.
  • Adopts method(s) of sustainable innovation that clearly present the organization’s processes and technologies to improve its product line, examples such as:
    • Technological advancement
    • New business models
    • Upgrades on product line(s)
• Excellence in Supplier Collaboration
  Recognizes the supplier that has exhibited an extensive portfolio to address and meet retailer and customer needs. The organization provided evidence of innovative engagement, with long-term commitment to the sustainability of the business through collaboration.
  Success factors:
  • Demonstrated exceptional and positive working dynamics between the retailer and supplier, with a clear customer satisfaction goals
  • Implemented defined process(es) in supplier management such as maintaining performance scorecards or implementing a detailed systems of supplier interaction.
  • Retained a well-built collaboration portfolio of key suppliers that were selectively integrated into the business key processes and sustainability goals.