Florian Wimmer serves as Client Service Director at ISC-CX. Florian is an expert in Customer Experience (CX) measurement with 20 years of experience. He has spearheaded successful CX programs for leading brands such as McDonald’s, Avolta, Glovo, and many more across diverse industries.

Florian’s approach is rooted in a human-centric philosophy, ensuring that CX programs provide clear, positive guidelines for staff and long-term strategies for business excellence.

At ISC-CX, Florian focuses on implementing innovative solutions, always keeping the client’s perspective at the forefront to drive continual improvement and customer satisfaction.

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