With the dynamic growth across the Middle East region, human resources management is a constant challenge. This session will looked at case-studies of best practice from within the region, illustrating some of the initiatives being deployed to ensure excellence in both customer and staff satisfaction.
Gunnar Heinemann, co-owner Gebr. Heinemann
Followed by panel with Rachel Green, Recruitment & Employee Development Manager, Dubai Duty Free & Erik Van der Veen, Deputy Chief Operating Officer, Middle East, Dufry Sharjah
Helena Malfait, Sales Manager, Duty free markets, African & Eastern
