With the gradual restart of international travel under way, the travel retail industry is emerging from the most serious crisis in its history. The pandemic has accelerated a number of trends that will shape the future of our market, such as digitilisation, and brought into question the traditional business model. In this session, some of the leading travel retailers in the Middle East and Africa will gather for a panel discussion to address the issues our industry faces in the “new normal” ahead.
Joining the panel will be Ray Hernan, CEO of Aer Rianta International; Ramesh Cidambi, COO of Dubai Duty Free; Frédéric Chevalier, Chief Operating Officer – Europe, Middle East and Africa at Lagardère Travel Retail, Isabel Zarza, Chief Operating Officer – Central and North Europe, Russia and Africa, Dufry and François Bourienne, Chief Commercial Officer at Abu Dhabi Airports.
